WE STAND BEHIND EVERY ORDER
If your order arrives damaged, defective or incorrect, we'll make it right.
Because coffee is a perishable product, we do not accept returns or exchanges for reasons such as a change of mind or personal taste preferences.
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ELIGIBLE FOR A RETURN OR REFUND
We accept return and refund requests only if your order:
Arrived damaged during transit | Arrived defective or tampered with | Was the incorrect product, roast or grind sent by us
To request a review, please contact us within 48 hours of delivery at hello@noctera.coffee with:
Your order number, Clear photographs of the product and its packaging & A brief description of the issue
Every request is reviewed individually, and we'll work with you to resolve it as quickly as possible.
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NOT ELIGIBLE FOR RETURNS OR REFUNDS
As our coffee is freshly roasted and intended for consumption, we cannot accept returns or refunds for:
Change of mind | Personal taste or flavour preferences | Incorrect grind size selected during checkout | Opened or used products |
Delivery delays caused by courier partners or circumstances beyond our control
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IF YOUR REQUEST IS APPROVED
Once we've reviewed your request, we'll offer the most appropriate resolution, which may include:
A Replacement Product | Store Credit | A Partial Refund | A Full Refund
The resolution offered will depend on the nature of the issue and our assessment of the claim.
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REFUND PROCESSING
Approved refunds are processed to your original payment method within 7–10 business days.
Depending on your bank or payment provider, it may take a little longer for the funds to appear in your account.
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NEED HELP?
If you have any questions about your order or this policy, we're here to help.
hello@noctera.coffee